Refund Policies
Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.
Canada Day Face- Off
Ascend Hockey’s cancellation policy is designed to account for the overhead costs associated with running camps and the varying number of players that sign up. The main points of the policy are as follows: All Star Team payments are non refundable. Cancellations More Than 30 Days Before the Camp: A full credit of the paid amount will be given, minus a non-refundable $50 fee. Cancellations Within 30 Days of the Camp: No refund will be issued, unless the participant finds a replacement player. Sickness or Injury: If a camper becomes sick or injured either before or during the camp, 50% of the unused portion of the tuition will be refunded as a credit for a future camp. A doctor’s note is required for verification. Unforeseen Events: In cases of natural disasters, pandemics, weather-related issues, facility damage, or other uncontrollable events, Ascend Hockey will not offer refunds. However, they will provide a credit for the amount paid or prorate the remainder of the affected camp. Right to Modify or Cancel Camps: Ascend Hockey reserves the right to change or cancel camps, including dates, times, or locations. Behavior Policy: Ascend Hockey has a strict zero-tolerance policy regarding bullying, substance abuse, weapons, or any illegal behavior. If a camper is expelled for any of these reasons, no refund will be provided. Refund Requests: All refund or credit requests must be submitted via email to pblamoureux@gmail.com. Requests made through staff or by phone will not be accepted. Allow 30 days for processing. This policy is designed to ensure fairness and transparency for all participants.
Holiday Skills & 3 vs 3
Ascend Hockey’s cancellation policy is designed to account for the overhead costs associated with running camps and the varying number of players that sign up. The main points of the policy are as follows: All Star Team payments are non refundable. Cancellations More Than 30 Days Before the Camp: A full credit of the paid amount will be given, minus a non-refundable $50 fee. Cancellations Within 30 Days of the Camp: No refund will be issued, unless the participant finds a replacement player. Sickness or Injury: If a camper becomes sick or injured either before or during the camp, 50% of the unused portion of the tuition will be refunded as a credit for a future camp. A doctor’s note is required for verification. Unforeseen Events: In cases of natural disasters, pandemics, weather-related issues, facility damage, or other uncontrollable events, Ascend Hockey will not offer refunds. However, they will provide a credit for the amount paid or prorate the remainder of the affected camp. Right to Modify or Cancel Camps: Ascend Hockey reserves the right to change or cancel camps, including dates, times, or locations. Behavior Policy: Ascend Hockey has a strict zero-tolerance policy regarding bullying, substance abuse, weapons, or any illegal behavior. If a camper is expelled for any of these reasons, no refund will be provided. Refund Requests: All refund or credit requests must be submitted via email to pblamoureux@gmail.com. Requests made through staff or by phone will not be accepted. Allow 30 days for processing. This policy is designed to ensure fairness and transparency for all participants.